We are based in the UK and deliver internationally.
All orders are dispatched via Royal Mail within 1-3 days of your order, excluding Saturdays and Sundays. Standard, first class and first class signed delivery are all available.
Please note that standard shipping usually takes 3-5 working days but may take a few days longer. We are not responsible for postal delays via Royal Mail, however, we will do our best to track your package down if you have not received an item within 7 days. We may ask you to wait an additional week or so for your item as from our experience it is likely to show up.
First class parcels are usually delivered within 1-2 days but may also take a few days longer.
*Please note that severe weather conditions may cause a delay to your delivery.
International orders are sent by regular airmail. Options are available for standard international shipping and international tracked and signed.
Delivery to Europe usually takes 6-14 days. For some countries it may take up to 4 weeks.
Please allow an extra week if you have not received your item within the 6-14 day period. You may then contact us and we will look further into the situation.
Delivery to the rest of the world usually takes 12-21 days. Please allow an extra week if you have not received your item via standard international delivery within the 8-15 day period.
*Orders placed close to Christmas, New Year and Bank Holidays may experience delays. No guarantees are given for delivery times during these periods.
Please be aware of your country's custom and import duty fees, it is the buyers responsibility in their country of residence to pay any customs or taxes.
Charges will vary dependent on your Country's polices and you should check with your local customs office for more information.
Allow 2-3 weeks for your package to arrive after time of shipment. Check with your local post office if your status says delivered, but you don't see it at your door. They may be holding it to collect at customs.
Christmas orders :
We urge you to please place your orders by the times given below.
UK - Please order by the 11th December
Rest of the World - Please order by the 26th November
*We will be on a break form 18th December until 2nd January - You can still place your orders during this time but all orders placed after the 18th December will be shipped from the 2nd January onwards.
Returns and Exchanges
We hope that you love your order however we understand that you may need to send something back.
If an item is faulty please send us an email within 14 days. We may ask you to send us a photo of the damaged item. We will be glad to refund you (minus shipping costs) or send a replacement provided the returned item(s) are received back within 21 days of delivery in their original condition & packaging. We are not responsible for the shipping costs when items are returned to us. That is up to you, the buyer.
This complies with the DSRs and the stipulation that all items must be returned.
This policy applies to exchanging an item if an item was not what you expected.
Once we have received the item(s) we will notify you via email and send you a refund via the payment method you used for the purchase.
*Please note we only accept returns on UNLIT candles
Please email [email protected] before returning any items. Return items to: The Story Gift, 7 Circus mews, Bath BA1 2PW, UK
All products are described as accurately as possible, however, errors may occur and include inaccuracies on the availability of products contained on the website. If such errors occur we will inform you and unless a replacement is requested, your order will be cancelled and you will receive a refund.
Mailing address: The Story Gift, 7 Circus Mews, Bath BA1 2PW, UK
Contact Phone Number: +44 (0)7496 308 277